Terms and Conditions — Hexagon BPO Solutions
SMS Program
Hexagon BPO Solutions SMS Program
1. Program Description
Hexagon BPO Solutions may send you SMS text messages related to your account, including service updates, appointment or callback confirmations, and other one-to-one customer service communications. These messages are sent only to clients who have verbally opted in during their onboarding call with a Hexagon BPO Solutions representative. We do not send promotional, marketing, or mass/bulk text messages under this program.
2. Opt-Out Instructions
You can cancel this SMS service at any time. Just text «STOP» to the number you received messages from. After you send the SMS message «STOP» to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to rejoin, simply let us know during a call with your account representative and we will start sending SMS messages to you again.
3. Help Instructions
If you are experiencing issues with the messaging program, you can reply with the keyword «HELP» for more assistance, or you can contact us directly at:
- Email: info@hexagonbpo.com
- Phone: +507 6115 1948 (Panama) / +57 318 421 3680 (Colombia)
4. Carrier Liability
Carriers are not liable for delayed or undelivered messages.
5. Message and Data Rates
As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies depending on your account activity and service needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
6. Privacy
If you have any questions regarding privacy, please read our privacy policy:
Privacy Policy
Hexagon BPO Solutions | info@hexagonbpo.com | hexagonbpo.com