Hexagon BPO Solutions (Panamá)
At Hexagon BPO Solutions, we are an operations center based in Panama, with a team of more than 250 highly trained employees committed to providing comprehensive and customized solutions for our clients globally. Strategically located, we operate in an ideal time zone for North America and Latin America. We offer robust infrastructure and tax benefits for our clients.
We have a privileged location in a central area, easy to access, close to several university campuses, with excellent connectivity via multiple public transportation lines, and are even within walking distance.
We are located in the Condado Business Center Building, Tower 200, 7th Floor, on the main street of Condado del Rey, in Panamá City, in the Betania district, within the district of Panama.
Our site has all the necessary security measures, such as security guards, video surveillance cameras, and key card entry.
We offer a wide range of services designed to optimize processes, reduce costs, and maximize results:
• Multi-Channel Customer Service
Personalized and efficient support, 24/7, through various channels: voice, chat, email, and social media.
• Sales and Lead Generation
Specialized teams for outbound/inbound sales and qualified lead generation.
• Collections and Accounts Receivable Management
Structured processes to increase portfolio recovery with a respectful and professional approach.
• Customer Research and Market Analysis
Data collection and analysis to better understand end-customer behavior and needs.
• Quality Monitoring and Internal Control
Continuous oversight to ensure operational excellence and KPI compliance.
• Tailor-Made CRM
Development and implementation of customized CRM platforms tailored to each need.
• Office & Workstation Rentals
Fully equipped spaces for companies seeking an operational presence in Panama without large initial investments.
• IT Development and Technical Support
Scalable technology solutions: software development, systems integration, remote technical support, and infrastructure.
Map Link: https://maps.app.goo.gl/DA4bXok2dTCQbrTFA